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Delivery countries:
For most of our products, we will offer free shipping to any European country except Iceland.
If the delivery address is in Iceland, we need to charge at least 80€ shipping fee.
If the delivery address is not in Europe, there may be shipping fee. As for this, please contact us at [email protected].
If you want the fast delivery, we also offer international express shipping with an additional fee. If you need it, please contact us at [email protected]
Delivery time = processing time (order preparation) + shipping time
Order preparation:
Once your order information is received, we will process the order:
(1) Check the stock.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order is shipped, we will send you an e-mail containing a tracking number and query website.
Shipp from where:
Our chinese warehouses. We will choose the fastest delivery method and best warehouse for you to deliver the goods according to the actual inventory situation. If you have any questions, please contact us for consultation: [email protected].
Method of shipping:
1. EMS: Free Shipping
2. Hong Kong EMS: €35 per piece
If you need specific courier services, please contact us: [email protected]
Delivery Time:
1.Free Shipping
Carrier: EMS
Cost: Free
Processing Time (working day): 4-7 Days
Shipping Time:
2-5 Weeks (natural day): Most of the countries in Europe (such as Spain, Italy, Germany, France, the UK, Netherlands, Belgium, Poland, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia)
2.Hong Kong EMS
Carrier: EMS
Cost: €35 Per Piece
Processing Time (working day): 4-7 Days
Shipping Time (natural day): 1-2 Weeks (Most countries)
Due to the global COVID-19 pandemic, the speed of logistics and transportation has slowed down, and there will be delay in transport. We will do our very best to process orders and deliver goods for you in the fastest and best way.
How to track my order?
- You will receive an e-mail containing a tracking number once your order is shipped.
- Click this link: https://www.17track.net/en/ and then enter the tracking number.
- You can also contact our customer service team at [email protected] for the latest logistics information.
Tariff:
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount, and the rest of the tax will be borne by you. In most cases, the amount for customs duties: 0-20 € per piece. If you are not sure about it, please contact us at [email protected].
Cancel orders
We support canceling the order without reason within 48 hours since placing the order. If your order has been paid, you can contact our customer service to cancel the order.
If your order has already shipped, your order cannot be canceled
In the event of a forced order cancellation, you will be required to pay for shipping.
Once production begins, we cannot guarantee any request to cancel or modify an order. No order cancellations will be accepted for any custom or special products (items not in stock sizes) once production has begun.
Compensation For Late Delivery:
If the goods are not delivered on time, we are very sorry for your delayed receipt of the goods, and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to make sure the goods arrive on time.
Refuse To Receive The Goods
When the order has been shipped, but the customer cancels the order or refuses to receive it, you will be responsible for the cost of returning the product and any charges for shipping. If the product cannot be returned to the sender (for example, if the returned shipping costs exceed the value of the item), a refund cannot be obtained.
The Product Received Does Not Comply With The Order.
All shipments containing items that have been received incorrectly or incorrectly must be reported to us within one week of receipt of the item. We must be notified by email if the item does not match your order.
We cannot accept claims after one week of receiving the item. In the event of the delivery of an incorrect item, simiglighting.es reserves the right to provide the correct product within a maximum period of 8 weeks after receipt of your email. We will pay all shipping costs for returning the incorrect item and delivering the correct product.
If you do not want an exchange, the order will be treated as a return and the restocking fee will be charged up to 35%.
If you have any questions about the shipping policy, please contact us at [email protected]