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Our return policy is simple. Within 30 natural days of the receipt of your order, you have the right to return your order for a refund (excluding our outbound shipping costs).
If you want to return an item, there are a few requirements that need to be met.
1. The return should be informed us by email within 30 natural days of delivery.
2. The item has not been used.
3. The item is in its original box and in resalable condition. All the parts of the product as well as the original product package and manual are included in the return shipment. Items needing assembly should be returned unassembled.
4. The item has been repackaged in its original or an equivalent shipping box.
The following types of items and orders do not qualify for returns or refund.
1. Lighting accessories, such as light bulbs, ceiling plates
2. Products that are custom-made (i.e. track lighting, custom designed or fit for your order unless they have a defect).
3. Special purchases, such as inventory sale items, special order items(special order items cannot be canceled once the order is placed), special discounted products, custom quotes, items that are marked – non returnable, non cancellable
4. Charges of express shipping
5. We cannot accept returns, exchanges or cancellations of large orders of the same product. (We define large orders as 3 or more of the same product) If you are ordering a large quantity of an item, we encourage you to order a sample first to make sure it’s what you need.
When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 30 natural days, after which the product will be destroyed.
How to initiate the return & refund
To initiate the return process, please send an email to [email protected], clearly stating your situation and specifying the product(s) you would like to return. And we will give you the address where the packages should be returned. You need to arrange return by yourself. And the shipping cost of return is borned by you. After shipping the returns, please give us the tracking information.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your returned item is damaged during transportation or not meet the circumstances of return, we reject a refund to you.
After confirming with you and getting your approval, we will process your refund within 7 working days, and the refund will automatically be returned to your credit card or original payment account.
For credit card payment, it takes 3-5 working days to receive a refund.
For PayPal payment, it takes 2-3 working days to receive a refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace defective or damaged items. If you need to replace the same product, please email us. For details, please contact: [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Damaged Goods
Any product that is received damaged or arrived with a missing part must be reported before installation and within 48 hours of receipt.
The recipient is responsible to check the merchandise for its correctness and report any discrepancies ASAP. simiglighting.es cannot accept responsibility for any damages not reported within this time frame. We also do not accept responsibility for any broken parts that are being reported after the light fixture has been installed. All damages must be reported before installation. Please hold on to all packaging materials since and wait until an inspection has been done by the shipper. If you have disposed of the packing of the shipment that arrived damaged – we will not be able to provide any replacement. Please inspect all boxes for damages and tell the driver to make remarks on the delivery note if such damage is visible – also report any red color on shock indicators that are outside of the box.
Products received with broken glass, or dented shades or frames are not considered defective. In such a case, we will provide replacement glass or shades at no additional charge. If received a product with broken glass or dented frame, it cannot be returned. A replacement part will be provided to you. If you do not wish to receive a replacement, we will consider the shipment as a return shipment and restock fees of up to 50% will be due. We also preserve the right to deduct all outbound shipping from the refund. Shipments that are refused at delivery or have missing pieces are also treated as return shipments. The restock fees and outbound shipping charges are due.
Manufacturer defects
If there is a manufacturer defect – we preserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the part in question cannot be repaired, we will provide a replacement free of charge.
Warranty
All products are covered by a 1 year warranty that starts the day the merchandise is delivered (Not including lighting accessories such as light bulbs).
Cancelled or changed orders
You can cancel or change an order that has not been shipped within 48 hours after the order is placed unless it is a special order or customized product. Orders that have already shipped cannot be cancelled or changed.
If an order gets cancelled or changed, we will issue a refund less the fees incurred by credit card payment processors such as PayPal payments. These fees are always non-refundable.